Lacye A. Brown

Hi there! I'm a visual artist, travel agent, teacher & administrative assistant who has over 10 years of customer service experience & has worked with children & charities for over 9 years.

LAB Self
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Resume

Lacye is self-motivated. She has an extraordinary passion for attaining excellence & is diverse in various administrative and managerial work. Discrete, dedicated & competent at conserving time, Lacye maintains a positive and productive team environment, ensuring smooth operations of the office.

 

 EXPERIENCE

 

Execuitive TRAVEL AGENT      

American Express- Lawrenceville, GA        (Aug 2016- Jun 2018)

·         Handling multiple accounts valued over 1 million dollars while maintaining accuracy & confidentiality.

·         Creating travel accommodations to over 500 clients a year while creating high quality & memorable travel experiences.

·         Increased sales with over 1 million revenues generated in 12 months-staying ahead of industry trends and continuously building destination knowledge.

·         Become one of the first members of AMEX pilot which involved reporting, researching and resolving clientele reported discrepancies & expenses.

·         Being efficient in analytical and problem-solving skills while resolving complaints & calming dissatisfied Clients.

·         Train extensive sales program, lead training program, team oriented and strong verbal communication.

·          High Emotional IQ and access to Confidential Information.

·         Trained in high organizational skills & Handles Multiple Tasks

·         Outstanding attendance. Never late & dependable.

 

business Owner/ artist/ teacher        

AppleHead Toys/ LAB Shaman- Atlanta, GA   (Oct 2010- Current)

·         Successfully retrieved 100% invoices & past due accounts.

·         Developed social media platform and online sales

·         Increased sales with an 80% return customer ratio while saving money.

·         Digitized company’s accounting and office and responsible for filing, drafting and organizing proposals.   

·         Managed extensive hands-on training of new employees

·         Essential in assisting customers, creating products, product quality management, processing sales, suggesting cross sales, maintaining records for stock on the sales floor and display fixtures.

·         Supervise merchandise displays and monitor placement of marketing items within brick and mortar store location.

·         Planning, developing & executed creative curriculum lesson plan involving various topics and successfully implementing plan while developing confidence, trust and in-service leadership to students.

 

 

EXECUITIVE Assistant    

Timeless Tattoo- Atlanta, GA   (Jan 2014- Aug 2016  year)

 

  • Greeted customers warmly and provided excellent customer service with a positive attitude while continuing administrative support to multiple managers/staff members.    
  • Maintains executive's appointment schedule by planning and scheduling meetings, appointments, and travel arrangements while working independently.
  • Protected operations by keeping sensitive material confidential & drafted correspondences.
  • Adaptable to various personalities & able to interface effectively with diverse personalities.

·         Balance ledger accounts daily, report logistics with efficient time-management skills.

 

Art Curator & Assistant      

Southern Mills,  DooGallery & MOCA Art Gallery- Atlanta, GA  (Dec 2011 – Jan 2014)

·         Launched social media, online marketing, sales & websites.

·         Wrote and published press releases for all events.

·         Increased sales and traffic of events by 75%.

·         Successfully contact vendors concerning submitted or past due invoices

·   Reconcile account balances & Respond to mail, telephone calls and e-mail timely

·   Managed sensitive vendor information & orchestrated Events and locations.

·   In control of artist entry application, approvals and quality of work with a strong attention to detail.

·   Friendly greeted visitors of events, hosted and did public speaking and provided effective communication skills.  

 

secretary        

Kay Jewelers- Roswell, GA   (Dec 2009- Jan 2014)

·         Increase Sales of retail products and upsales by 50%.

·         Organized customer communication from surveys to ensure quality control.

·         Maintained & organized sensitive customer information

·         Reduced time spent in inventory by 20% by reorganizing physical storage supplies.

·         Perform HR and office duties and learning new rules and technology quickly.

·         Introduced new clientele into program

 

EXPERTISE

Customer Service |Team Building & Training |Safety |Organization |Leadership |Client Relations |Communication MS Office

 

Education

 Westlake High School- Engineering| Brenau University, Gainesville, GA- Business

 

CERTIFICATIONS

GDS & Sabre/Saturn| Customer Service- Marriott Hotels Excellence | IATA Certified | Food & Health- Stanford University | Healing with the Arts- University Florida| Reiki| Customer Service Excellence- American Express Excellence |Microsoft Word | Microsoft Excel | Microsoft  PowerPoint | Microsoft Outlook | Microsoft Access |

 

Volunteer Experience/ Other Ventures

Artworks
HRC    
Jan 2010 to May 2017

Art Business

www.AppleHeadToys.com

 

Spiritual Advisor
LAB Shaman
Apr 2017 to Present

www.labshaman.com

 

 

 

Skills & Languages

Organized

Patient

Communicative

Empathetic

Collaborative

English

 

 

 

References

Upon Request

 
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